المقنع
20-08-03, 07:58 AM
LOGICAL THINKING..!! ITS FUNNY
Take the time out to read!
Never underestimate your Clients' Complain, no matter how funny it might
be!
This is a real story happened between the customer of General Motors and
its Customer-Care Executive.
A complaint was received by the Pontiac Division of General Motors:
"This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it is a fact that we
have a
tradition in our family of Ice-Cream for dessert after dinner each
night.
But the kind of ice cream varies so, every night, after we've eaten, the
whole family votes on which kind of ice cream we should have and I drive
down to the store to get it. It's also a fact that I recently purchased
a new Pontiac and since then my trips to the store have created a
problem.
You see, every time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream, the car
starts just fine. I want you to know I'm serious about this question, no
matter how silly it sounds:
"What is there about a Pontiac that makes it not start when I get
vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but
sent an Engineer to check it out anyway. The latter was surprised to be
greeted by a successful, obviously well educated man in a fine
neighborhood.
He had arranged to meet the man just after dinnertime, so the two hopped
into the car and drove to the ice cream store. It was vanilla ice cream
that night and, sure enough, after they came back to the car, it wouldn't
start.
The Engineer returned for three more nights. The first night, they got
chocolate. The car started. The second night, he got strawberry. The car
started.
The third night he ordered vanilla. The car failed to start. Now the
Engineer, being a logical man, refused to believe that this man's car was
allergic to vanilla ice cream.
He arranged, therefore, to continue his visits for as long as it took to
solve the problem. And toward this end he began to take notes: he jotted
down all sorts of data: time of day, type of gas uses, time to drive back
and forth etc. In a short time, he had a clue: the man took less time to
buy vanilla than any other flavor.
Why? The answer was in the layout of the store. Vanilla, being the most
popular flavor, was in a separate case at the front of the store for
quick pickup. All the other flavors were kept in the back of the store at
a different counter where it took considerably longer to check out the
flavor.
Now, the question for the Engineer was why the car wouldn't start when
it took less time.
Once time became problem - not the vanilla ice cream. Eureka!!!!
The engineer quickly came up with the answer:
"vapour lock". It was happening every night; but the extra time taken to
get the other flavors allowed the engine to cool
down sufficiently to start. When the man got vanilla, the engine was
still too hot for the vapour lock to dissipate.
Remember:
Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution with a cool thinking.
Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will see,
"I'M POSSIBLE"...
What really matter is your attitude and your perception
Take the time out to read!
Never underestimate your Clients' Complain, no matter how funny it might
be!
This is a real story happened between the customer of General Motors and
its Customer-Care Executive.
A complaint was received by the Pontiac Division of General Motors:
"This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it is a fact that we
have a
tradition in our family of Ice-Cream for dessert after dinner each
night.
But the kind of ice cream varies so, every night, after we've eaten, the
whole family votes on which kind of ice cream we should have and I drive
down to the store to get it. It's also a fact that I recently purchased
a new Pontiac and since then my trips to the store have created a
problem.
You see, every time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream, the car
starts just fine. I want you to know I'm serious about this question, no
matter how silly it sounds:
"What is there about a Pontiac that makes it not start when I get
vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but
sent an Engineer to check it out anyway. The latter was surprised to be
greeted by a successful, obviously well educated man in a fine
neighborhood.
He had arranged to meet the man just after dinnertime, so the two hopped
into the car and drove to the ice cream store. It was vanilla ice cream
that night and, sure enough, after they came back to the car, it wouldn't
start.
The Engineer returned for three more nights. The first night, they got
chocolate. The car started. The second night, he got strawberry. The car
started.
The third night he ordered vanilla. The car failed to start. Now the
Engineer, being a logical man, refused to believe that this man's car was
allergic to vanilla ice cream.
He arranged, therefore, to continue his visits for as long as it took to
solve the problem. And toward this end he began to take notes: he jotted
down all sorts of data: time of day, type of gas uses, time to drive back
and forth etc. In a short time, he had a clue: the man took less time to
buy vanilla than any other flavor.
Why? The answer was in the layout of the store. Vanilla, being the most
popular flavor, was in a separate case at the front of the store for
quick pickup. All the other flavors were kept in the back of the store at
a different counter where it took considerably longer to check out the
flavor.
Now, the question for the Engineer was why the car wouldn't start when
it took less time.
Once time became problem - not the vanilla ice cream. Eureka!!!!
The engineer quickly came up with the answer:
"vapour lock". It was happening every night; but the extra time taken to
get the other flavors allowed the engine to cool
down sufficiently to start. When the man got vanilla, the engine was
still too hot for the vapour lock to dissipate.
Remember:
Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution with a cool thinking.
Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will see,
"I'M POSSIBLE"...
What really matter is your attitude and your perception